Customer Service Representative

Are you a responsible, highly motivated, and empathetic individual? If so, we want you on our customer service team! Help us uphold the ideals and standards of Rugged Suppressors, by offering support to customers who have questions, or concerns about our products. This position will work on the 1st shift (8am-4:30pm) Monday-Friday. We are located in scenic Travelers Rest, SC, minutes away from the Blue Ridge Mountains and downtown Greenville.

Responsibilities:

  • Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
  • Serves customers by providing information on product features, specifications, and warranty information via email, website inquiries and phone calls
  • Assist customers with warranty claims and technical support
  • Attracts potential customers by answering product and service questions and suggesting information about other products
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Collects and records customer information for customer service and warranty reports
  • Works events and trade shows as needed (estimated travel – 10-20%)

Requirements and Skills Needed:

  • Must be willing to submit to and pass a background check
  • Proven customer support experience
  • Knowledge of and experience in the firearms industry is strongly preferred but not required
  • Ability to adapt and respond to different types of customers with empathy
  • Strong problem-solving skills
  • Highly detail-oriented
  • Excellent time management skills
  • Solid communication and interpersonal skills
  • Strong customer service focus
  • Quality focus
  • Documentation skills
  • Phone skills
  • Resolving conflict
  • Multi-tasking

Come join our growing team and help us continue to provide the best quality products and service to our loyal customers.

  • 7 Paid Holidays, plus the week after Christmas
  • Paid Vacation
  • Health Insurance
  • 401k matching
  • Employee Discounts 

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