Customer Service Representative

Job Description

The Customer Service Representative regularly responds to customer inquiries, concerns, and claims in a professional and supporting manner with a Customer First approach. Representatives are considered product application experts and engage with customers, distributors, and dealers through marketing and trade show events.


  • Delivers excellent customer service that ensures ongoing sales and high levels of customer satisfaction
  • Serves customers by providing information on product features, specifications, and warranty information
    via email, website inquiries, and phone calls.
  • Assists customers with warranty claims and technical support.
  • Attracts potential customers by answering product and service questions and suggesting information
    about other products.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the
    problem, selecting, and explaining the best solution to solve the problem, expediting correction or
    adjustment, and following up to ensure resolution.
  • Collects and records customer information for customer service and warranty reports.
  • Works events and trade shows as required, including weekend travel (estimated travel 10-20%).
  • Other duties as assigned.


  • Must be a U.S. Citizen due to ITAR regulations
  • Must be willing to submit to and pass a background check.
  • Proven customer support experience
  • Knowledge of and experience in the firearms industry
  • Ability to adapt and respond to different types of customers with empathy
  • Strong problem-solving skills
  • Highly detail-oriented
  • Excellent time management skills
  • Solid communication and interpersonal skills
  • Strong customer service focus
  • Excellent verbal conflict resolution skills
  • Able to lift 35 lbs. on occasion

Come join our growing team and help us continue to provide the best quality products and service to our loyal customers.

  • Paid Holidays, plus the week after Christmas
  • Paid Vacation
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Short-term Disability Insurance
  • 401k matching
  • Employee Discounts 

Scroll to Top